Guarantee

At Kavex, we are committed to offering high-quality products.

Product Quality
All products sold through our store are guaranteed to be free from manufacturing defects. Should any defects occur, we will replace the item at no additional cost.

Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may return the item within 30 days for a full refund or exchange, provided it meets the conditions outlined in our Returns Policy.

Exclusions
Our guarantee does not cover wear and tear, damage caused by misuse, or improper care.

_

Returns

REPLACEMENT

If you received defective, damaged, or incorrect products, please contact us at info@kavex.co.za and provide a photo of the products that you received to confirm the condition of your order. Our team will provide replacement assistance.

If your order experienced problems with shipping or delivery, please reach out via email. To receive timely assistance, please provide your order number and confirm your full shipping address in your information form.

Please contact us regarding any assistance you require within 30 days of your order’s purchase date. After 30 days we are unable to guarantee that return, refund, or replacement assistance can be offered to remediate the order issue you experienced.

RETURNS

We only accept the return of orders that are unopened, unused, and within 60 days of their delivery.

You are entitled to cancel your order within 14 days without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@kavex.co.za

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

_